SAIT’s Marketing department works to share the right message, in the right place, at the right time with prospective students, industry and the community. Join a creative team that leads the institutional marketing and recruitment plan to deliver cohesive and impactful experiences across every touchpoint – from digital channels to in‑person events.

The Opportunity

Job classification: A5019 – Customer Service Representative
# of positions: 2
Salary range: $51,209.60 – $55,057.60
Hours per week: 40
Paid leave: 3 weeks vacation per year
Deadline to apply: 4:00 PM on July 21, 2026

Role Summary

The Welcome Centre Customer Service Representative (CSR) is the first point of contact for prospective and current students, alumni, staff, faculty, and community members. The CSR delivers welcoming, knowledgeable, and student‑centered service across multiple channels.

Responsibilities

- Deliver welcoming, professional, and student‑centered service across phone, online, and in‑person channels, providing information, triaging inquiries, and connecting individuals with appropriate resources.
- Support prospective and current students throughout their journey by providing accurate guidance, resolving concerns, and escalating complex issues.
- Contribute to recruitment, engagement, and student experience initiatives, including campus tours, orientation, open houses, convocation, events, and Welcome Centre pop‑ups.
- Maintain accurate records, reporting, and operational data collection.
- Develop and maintain strong knowledge of SAIT programs, services, processes, policies, and POPA requirements to ensure accurate and compliant information sharing.
- Collaborate with colleagues across SAIT to deliver seamless service, support student success, and ensure effective referrals.




- Model collaboration and service excellence by supporting onboarding, training, and mentorship of new team members, student ambassadors, practicum students, and volunteers.
- Contribute to continuous improvement by identifying service enhancements, sharing feedback, and participating in ongoing professional development.

Qualifications

- Diploma in Business Administration, hospitality, administrative information management, marketing, communications, or related fields.
- 1–2 years in a customer‑facing role, preferably in education, hospitality, or retail.
- Equivalent combination of experience and education may be considered.

Skills

- Excellent written, verbal, and public‑speaking communication skills.
- Strong customer service, hospitality, and service‑oriented mindset.
- Exceptional organization, time management, and self‑management abilities.
- Ability to work independently with minimal supervision.
- Proven ability to thrive under pressure while maintaining a professional, positive attitude.
- Strong intercultural competence and commitment to fostering an inclusive environment.
- Quick learner with strong digital dexterity and ability to adapt to new systems and technologies.
- Resilient, adaptable, and solution‑focused approach to work.

Benefits

- Generous time off to pursue other passions and support your wellbeing.
- SAIT paid premiums for medical, dental, and vision benefits.
- Benefits supporting mental health and access to Greenshield for virtual therapy at a reduced rate.
- Access to a Health Spending or Taxable Spending Account.
- Professional development opportunities through our Free Seat Program, tuition support, access to LinkedIn Learning and discounted Continuing Education & Qualified Studies courses.
- Defined Benefit pension through LAPP.
- Excellent dining options on campus.
- Free access to fitness facilities and group fitness classes.

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📌 Customer Service Representative, Welcome Centre (Calgary)
🏢 Southern Alberta Institute of Technology (SAIT)
📍 Calgary