Tissue Coordinator

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

Reporting To

Manager, PRC – Tissue

Classification

Tissue Coordinator

Worksite

483 Bay Street, Toronto

Schedule

Combination of weekday and weekend 12‑hour shifts

Employment Type

Permanent Full‑time

Rate of Pay

$34.13 to $42.65 per hour

Responsibilities

- Donor Screening Activities: Assessment of clinical suitability of donor and completion of medical/social history in consultation with family.
- Telephone Consent Approach: Engaging in telephone approach to families regarding the donation process and securing consent to donate from family members.
- Case Coordination: offering various tissues to various banks by providing necessary donor medical/social history, body transfer, negotiating OR time and location, and hospital services.
- Donor Family Support.
- Team Lead (when assigned).
- Quality assurance.
- Occupational Health and Safety/ Accessibility for Ontarians with Disabilities Act.
- Responds to calls from referring hospitals received in the Provincial Resource Centre, conducts a preliminary assessment of the patient’s history and identifies all relevant donation options.
- Provides consultation services as an expert in matters relating to tissue donation.
- Assesses expert consultation regarding tissue suitability or other medical issues as appropriate.
- Provides complete information to the tissue bank(s) concerning donor and tissue suitability for placement of tissues. The information is provided in a manner that complies with existing privacy legislation and TGLN confidentiality policies.
- Timely completion of medical/social assessments, usually at time of donation, occasionally at a pre‑arranged date and time to minimize missed opportunities.
- Approaches the substitute decision maker in a timely manner, and re‑approaches when necessary to obtain consent for tissue donation.
- Learns and applies new techniques and strategies for approach.
- Participates in ongoing education and evaluation awareness.




- Liaises continuously with on‑site personnel (ie. OTDC, health‑care professionals and recovery staff) at referring hospital to complete risk assessment, screening, testing and evaluation of individual tissue suitability after consent.
- Works with the coroner’s office to facilitate tissue donation and escalates cases to Regional Supervising Coroner on a case‑by‑case basis.
- Obtains temporary surgical privileges for tissue recovery personnel, when necessary, in accordance with the policies of the referring hospital, ensuring compliance with the credentialing process.
- Coordinates timing and confirmation of recovery facility (OR) availability and arrival of tissue recovery teams.
- Conveys all relevant information regarding the donor to the appropriate tissue recovery personnel and relevant tissue bank.
- Ensures relevant hospital department(s) are contacted following tissue recovery for timely transport of body to funeral home.
- Communicates and engages with family members.
- Informs families when donation opportunities cannot go forward despite a signed consent.
- Takes accountability for the work of the group during a given shift.
- Prioritizes and assigns work including active tissue donation cases, early referral case follow‑up and closure, follow‑up tasks.
- Oversees the assignment of preceptorship of new employees to ensure new team member is given the opportunity to learn and meet orientation objectives.
- Distributes an accurate shift report.
- Monitors and assigns case follow‑up and case closure with PRC‑Tissue Team.
- Tracks active organ cases and their status for tissue offering.
- Uses clinical experience and judgment to answer TC questions prior to involving the MOC or involving the consulting physician regarding tissue suitability.
- Ensures, when not assigned Team Lead, TCs on shift are responsible for following the Team Lead’s direction.
- Takes responsibility for timeliness and accuracy of data entered into all electronic systems and paper charting.




- Takes responsibility for documenting and reporting variance(s) from CPI’s and complaint(s).
- Takes responsibility for compliance with policies and procedures/CPIs (both clinical and administrative).

Education and Experience

- University degree or college diploma in health sciences, biological sciences or a recognized equivalent major is required.
- Certification in eye or tissue banking (Certified Eye Bank Technician (CEBT)/Certified Tissue Banking Specialist (CTBS), blood banking, registered practical nurse (RPN) or paramedic is an asset).
- Minimum of three (3) years working experience in organ and tissue donation, health sciences or health care environment, tissue recovery and processing is preferred.
- Experience in a healthcare setting or working with patients and their families at times of crisis is preferred.
- Ability to work 12‑hour shifts in a 24/7 environment, including days, nights and midday, with a requirement to work weekends and statutory holidays.
- All day shifts are required to work in office.

Knowledge and Skills

- In‑depth knowledge of biological and health sciences as well as quality assurance standards is an asset.
- Ability to maintain and protect patient confidentiality at all times, demonstrating use of discretion and sound judgment.
- Demonstrated time‑management skills with the ability and flexibility to prioritize multiple tasks and projects in a rapid‑paced, results‑oriented environment.
- Motivated self‑starter with the ability to work independently and collaboratively as part of a team.
- Demonstrated superior written and oral communication skills.
- Accuracy and close attention to detail.
- Strong computer skills.

EEO Statement

All applicants must be residents of Ontario to be considered for roles at Ontario Health. Ontario Health encourages applications from candidates belonging to First Nations, Métis, Inuit, urban Indigenous; Francophone; Black and racialised groups; 2SLGBTQIA+ communities; trans and non‑binary individuals; and people living with disabilities. Ontario Health is an accessible employer and offers accommodation throughout all employment aspects, including the recruitment process. If you require accommodation for a disability in order to participate in the recruitment process, please email ; a team member will contact you within 48 hours.

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📌 Coordonnateur des tissus/ Tissue Coordinator (Toronto)
🏢 Ontario Health | Santé Ontario
📍 Toronto