Join a leading team in Toronto as an IVR-Contact Center Solution Architect. Drive the design of scalable contact center solutions encompassing advanced call flows and intelligent routing.
This fully in-office role demands expertise in IVR architecture and hands-on experience with solutions like Salesforce Service Cloud Voice and Amazon Connect. You will lead discovery workshops to map customer journeys and design cloud-based systems that enhance operational efficiency and customer interactions.
Key Responsibilities:
• Define IVR and contact center solutions with intelligent routing
• Lead workshops to capture customer journey and integration needs
• Architect solutions using Salesforce Service Cloud Voice and Amazon Connect




• Design API integrations for customer processes and reporting
• Provide technical leadership for modernization initiatives
Requirements:
• Experience with IVR architecture and omnichannel services
• Hands-on with Salesforce Service Cloud Voice and Amazon Connect
• Proficient in MuleSoft API and integration principles
• Knowledge of automation and conversational AI
• Robust stakeholder management skills in complex settings
Be the architect of transformative contact center solutions in a agile Toronto setting.
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📌 Toronto Ivr Contact Center Architect
🏢 apptoza
📍 Toronto