Elevate IT service delivery at Fanshawe College by managing end-user technology support. Inspire operational excellence and ensure scalable, customer-centric service for all campus users.
The IT Service Delivery Manager is a pivotal role that supports the Colleges mission by overseeing the IT Service Desk and Regional Campus IT functions. You will implement IT service management practices and build robust relationships with stakeholders to meet service needs effectively.
Key Responsibilities: • Lead operational oversight for technical support teams • Cultivate a culture of exceptional client service • Plan operations for service continuity and incident management • Manage and enhance the IT service catalogue • Prepare financial reports and assist in budgeting processes
Requirements: • Degree/diploma in IT or a related field • At least 7 years of progressive IT operational experience • History of managing distributed IT settings • Skills in KPIs, service metrics, and data interpretation • Excellent communication and leadership capabilities
Drive technology innovation and service excellence within IT, making a meaningful impact at Fanshawe College. J-18808-Ljbffr
📌 It Service Delivery Manager Fanshawe College London (Canada)
🏢 Fanshawe College
📍 Canada
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