Become part of FIKA's vision as a Retail Experience Lead in Calgary, AB. Manage store operations, mentor staff, and provide superior customer service in the cannabis retail sector.
This role encompasses opening and closing duties, overseeing staff, and maintaining a store atmosphere that aligns with FIKA’s standards. You will serve as a compliance steward, collaborate with team members, and ensure customers receive knowledgeable and friendly service throughout their shopping experience.
Key Responsibilities:
• Manage store opening and closing, including alarm systems
• Provide guidance and support to cashiers and staff
• Build solid relationships with customers and educate them on products
• Resolve customer complaints and drive high service standards
• Implement and motivate the sales team's efforts
Requirements:
• Minimum 2 years of retail experience
• Required high school diploma or GED
• Valid Provincial Cannabis Certification needed
• Excellent negotiation and conflict resolution abilities
• Transparent criminal history
Lead with integrity while enhancing the retail experience at FIKA.
J-18808-Ljbffr

📌 Retail Experience Lead In Calgary
🏢 Fire & Flower
📍 Calgary