Join Canada’s Ombudsman for Banking Services and Investments as a Bilingual Case Assessment Officer in Toronto. This hybrid role focuses on case intake and assessment for consumer inquiries.
This full time position requires strong intake and assessment skills within the financial services sector. You will manage consumer complaints, ensuring qualified service in both French and English. With over two years of experience preferred, the role demands excellent customer service and solid organizational skills to assess cases accurately, preparing them for further investigation.
Key Responsibilities:
• Answer live calls and respond to email inquiries
• Assess complaints to determine if they are within mandate
• Write detailed case summaries and communication letters




• Identify systemic issues and raise them to management
• Collect and maintain accurate consumer data for cases
Requirements:
• Bilingual fluency in French and English
• 2+ years of experience in financial services preferred
• Strong communication and interpersonal skills
• High attention to detail and organizational abilities
• Sound judgment and ethical standards
Elevate your career with exceptional case assessment and bilingual communication skills at OBSI in Toronto.
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📌 Bilingual Case Assessment Officer Toronto
🏢 Ombudsman for Banking Services and Investments
📍 Toronto