Take your career further as a Ricoh Bilingual Senior Solutions Integrator based in Mississauga. This role focuses on providing top-tier support for Ricoh's cutting-edge solutions while interacting with clients in both French and English.

This position hinges on your ability to diagnose and troubleshoot complex settings independently. You will act as a liaison between the support desk and implementation teams, ensuring a seamless transition from delivery to post-sales support. This challenging role requires robust analytical skills and a commitment to high-quality service.

Key Responsibilities: • Handle complex,



high-stakes support cases without supervision • Lead support desk and manage complex incident resolutions • Collaborate with project stakeholders for optimal configurations • Conduct thorough analysis and document findings • Provide expert guidance to junior support staff

Requirements: • 5+ years in a technical support role • Educational background in technical fields • Expertise in Office products; knowledge of HTML/CSS, .NET, JavaScript • IT certifications are beneficial • Must speak both French and English fluently

Utilize your bilingual skills effectively while ensuring high-quality client satisfaction at Ricoh. #J-18808-Ljbffr

📌 Ricoh Bilingual Senior Solutions Integrator Mississauga
🏢 Ricoh USA
📍 Mississauga