Shape an exceptional retail workplace as the Retail Experience Lead for FIKA in Brampton, Ontario. Supervise operations, deliver outstanding customer service, and guide your team.
FIKA is seeking a dedicated Retail Experience Lead to oversee the daily activities of our retail store and ensure compliance with company policies. This position requires a robust background in retail sales, excellent customer service skills, and the ability to mentor team members. You will act as a resource, resolve customer issues, and maintain a high level of service during shifts.
Key Responsibilities:
• Manage store opening and closing procedures
• Support and educate staff on service standards
• Engage customers and provide detailed product knowledge




• Train current team members and ensure ongoing education
• Address any customer complaints with professionalism
Requirements:
• 2 years' experience in retail
• High school diploma or GED is essential
• Must possess a clear criminal record
• Provincial cannabis certification preferred
• Strong problem-solving and communication skills
Become a pivotal part of FIKA's success by leading your team and enhancing the customer experience in Brampton.
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📌 Lead Retail Experience At Fika Brampton
🏢 Ganjika House
📍 Brampton