Doane Grant Thornton seeks a Senior Analyst focused on practice management application support. Your expertise in Dynamics 365 Finance & Operations will drive training and system improvement.
As a Senior Analyst, you will oversee first‑level support for our practice management system, ensuring operational stability and enhanced user experience. You will act as an essential link between technical teams and business users, propelling automation and process improvements. Join a firm that prioritizes skilled growth and community impact.
Key Responsibilities:
• Act as key liaison for business and IT communication
• Monitor system performance for stability improvements
• Develop training materials for end users
• Troubleshoot and resolve incidents with vendors
• Support continuous improvement initiatives
Requirements:
• Minimum 2 years in application or production support
• Hands-on experience with Dynamics 365 F&O;
• Solid understanding of ERP business processes
• Must have excellent communication skills
• Detail-oriented with solid analytical skills
Drive application support excellence and enhance system functionality at Doane Grant Thornton.
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📌 Senior Analyst, Practice Management Support Toronto
🏢 Doane Grant Thornton
📍 Toronto