Scotiabank in Brockville, ON is seeking a Customer Experience Lead to oversee its retail service teams while ensuring customer satisfaction comes first. This leadership role focuses on building relationships and managing team performance.

As a Customer Experience Lead, your responsibilities include leading a energetic group of Customer Experience Associates and enhancing the customer journey. You will act as the Officer in Charge when needed, addressing emergencies and service escalations effectively. Playing a pivotal role in improving customer satisfaction, you will implement recent procedures and promote Scotiabank's culture of excellence.

Key Responsibilities:



• Directly manage a team of Customer Experience Associates • Foster robust customer relationships • Handle escalated service issues as Officer in Charge • Identify and implement enhancements to customer experience • Adapt and enact policy changes collaboratively

Requirements: • Proven leadership skills in team management • Strong coaching and mentoring capabilities • Availability to work flexibly • Banking experience is highly valued • Proficient in digital and self-service banking tools

Lead the way in delivering exceptional customer experiences at Scotiabank in Brockville. #J-18808-Ljbffr

📌 Lead Customer Experience At Scotiabank Prescott
🏢 Scotiabank
📍 Prescott