Lead customer service excellence at ENWIN Utilities Ltd. as the Director of Customer Care in a hybrid role. Oversee Customer Care operations, billing, and corporate communications while ensuring top-tier service delivery.
Based in Windsor, ON, this senior leadership position reports to the Chief People Officer. You'll manage diverse Customer Care functions within a regulated utility workplace and drive the development of departmental goals. This includes aligning billing practices and service delivery with corporate strategies while monitoring performance and process improvements.
Key Responsibilities:
• Oversee Customer Care, Billing, and Corporate Communications operations
• Develop and implement departmental policies and strategic communications
• Recruit, coach, and monitor staff performance




• Collaborate on Corporate Key Performance Indicators
• Manage Customer Care budgets and provide justification for funding
Requirements:
• University degree in Business or Communications
• Minimum 5 years of leadership experience in customer care
• Knowledge of regulated utility settings preferred
• Proven skills in effective communication and change management
• Robust aptitude with business technologies and Customer Information Systems
Elevate customer service standards while leading an empowered team at ENWIN Utilities Ltd.
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📌 Director Of Customer Care In Windsor
🏢 Enwin Utilities
📍 Windsor