Overview

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. We offer residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending. Home Trust: Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the strength of its core residential mortgage lending business, the Company also offers complementary lending services. Our culture is shaped by the passion and integrity of our people.

Role

Join Home Trust as a Default Recovery Officer – Real Estate, reporting to Senior Manager, Default Recovery, and be part of our talented and growing team. The mandate of the Default Recovery Officer – Real Estate is to provide administrative support to the Default Recovery Real Estate Specialists, enabling increased focus on recovery and loss mitigation portfolio management. This is accomplished through completion of administrative tasks based on specific workflow assignments, such as statement preparation, approval and application of funds, discharge processing for both mortgage and Equity-line VISA accounts, reconciliation of accounts using waivers, write-offs and GL funds transfers, payment of invoices to external business partners, completion of capital loss forms, Writ of Seizure and Sale determination and requests, reporting back-up and additional duties as assigned within role scope. The officer will also interact and communicate with solicitors, property managers and various internal departments to complete tasks. The officer performs in accordance with established SLA’s and policies and procedures.

Responsibilities

- Preparation of statements in support of recovery action; information, arrears, discharge, sales and deficiencies.
- Approval and application of incoming funds for account arrears, client/3rd party payout and lender sales.
- Reconciliation and adjustment of account balances; using waiver, write-off and GL transfer functions.
- Preparation of Capital Loss forms for release by Business Support Analyst to Credit (ERM) department representatives, as applicable.
- Review and assess client profile and account details to determine necessity and scope of Writ of Seizure and Sale filing.




- Communicate with solicitor offices in relation to writ filing, holdbacks, final invoicing, bankruptcies and unsecured proofs of claim, and other recovery related activities as needed.
- Invoice review and processing for payment to third party business partners such as property managers, municipalities, appraisers, solicitors, etc.
- Communicate with property managers in relation to invoicing for final billing and file closure.
- Monitor and manage queue for workflow assignments, including assignment of status codes for volume and performance tracking purposes.
- Assist Business Support Analyst with monthly account IN/OUT reporting.
- Determine file closure applicability and action any pending tasks required for file completion.
- Ensure appropriate record retention by documenting notes and uploading documentation to the repository.
- Adhere to specified SLAs depending on assigned task.
- Respond in a timely, professional manner to requests from internal partners or external parties to avoid delays or escalation.
- Support the Real Estate team with ad-hoc tasks related to account clean-up, data tracking and process documentation.
- Provide backup support to the department Business Support Analyst for specified tasks.
- Identify areas for improvement and support implementation of efficiencies.
- Support scenario creation/testing/validation activities as required and participate in change management related to new or updated processes or system updates.
- Engage in; Fairstone Bank/Home Trust’s core values, Code of Conduct and internal policies and standards. Ensure mandatory corporate training is completed within assigned deadlines. Understand regulatory and compliance requirements applicable to scope of responsibility.

What we’re looking for

- Post-secondary degree or diploma in business, finance or related discipline.
- 3-5 years of experience in a mortgage or accounts receivable related environment preferred.
- Experience within a collection or recovery department ideal, specifically in mortgages, is an asset.
- Min. 3 years in an administrative role.
- Working experience with Microsoft applications; specifically, Excel, Access Database, Teams.
- Strong problem-solving, research & analysis, and reconciliation skills.




- Superior organizational and time-management skills.
- Solution-focused, takes the initiative to work within established guidelines.
- Working knowledge of SAP/S4 and / or Techcom an asset.
- Excellent written / verbal communication and professional maturity.
- Proven ability to work both independently and collaboratively within a team environment.
- Able to multi-task in a fast paced, deadline-driven environment.
- Strong interpersonal relationship building and listening skills.
- Bilingualism is an asset.
- Some work beyond standard hours based on fluctuating business volumes may be required.

What you’ll love about working here

- Award-Winning Culture: Recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
- Work-Life Balance: Hybrid work model to support lifestyle.
- Time to Recharge: Generous vacation, statutory holidays, plus 6 wellness days.
- Compensation: Competitive base salary plus annual incentive bonus.
- Comprehensive Benefits: Health and dental coverage through Manulife, virtual healthcare through Dialogue.
- Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
- Exclusive Perks: Discounts via WorkPerks, gym memberships and Toronto Bike Share.
- On-Site Fitness: Gym access at London and Montreal offices.
- Continuous Growth: Education Assistance Program and Fairstone Academy.
- Family Support: Parental leave top-up program.
- Community Impact: One paid volunteer day.

What you can expect - pay & process

Expected base salary range is $45,000 - $60,000 per year, plus the prospect to earn an annual incentive bonus tied to performance. This posting is for an existing vacancy within our organization. All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of work experience to qualify for hire. If what you read excites you, we’d like to hear from you. Please submit your application and we’ll contact you if you are selected for first stages of the interview process.

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If you have a preferred language for communication, please inform us whether you prefer French or English on your application. Fairstone is an equal opportunity employer and will make reasonable accommodations for people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time

Job Type: Permanent

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📌 Default Recovery Officer - Real Estate (Toronto)
🏢 Fairstone Financial
📍 Toronto