Join ServiceNow as a Principal Platform Architect, focusing on enhancing customer outcomes and driving platform adoption. Collaborate with diverse teams to establish technical foundations and guide successful implementations.
This role is crucial for advising customers in adopting the ServiceNow platform effectively. By translating business strategies into actionable technical plans, you'll empower organizations to leverage AI and improve their workflows. Your expertise will help shape the future of customer engagements and ensure each platform instance is optimized for success.
Key Responsibilities:
• Lead architectural design discussions with customer teams
• Build relationships with business and technical stakeholders




• Develop and manage comprehensive technical roadmaps
• Support the reduction of technical debt in instances
• Mentor team members and promote best practices
Requirements:
• 15+ years of relevant skilled services experience
• Proven ability to integrate AI into business processes
• Experience in cloud application technology
• Proficiency in presenting to technical and non-technical audiences
• Prior knowledge of IT frameworks like TOGAF
Shape the future of technology and customer experience as part of the ServiceNow team.
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📌 Principal Platform Architect at ServiceNow (Toronto)
🏢 ServiceNow
📍 Toronto