A Salesforce Service Cloud Developer with Kafka integration experience builds real-time, event-driven customer service workflows using tools like Salesforce Platform Events, the Pub/Sub API, and external Kafka clusters
Key Technical Skills
Salesforce:
Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC), REST/Streaming APIs.
Certifications:
Salesforce Platform Developer I / II, Service Cloud Consulta
Core Responsibilities
Event-Driven Architecture:
Design real-time data streaming between Service Cloud (Cases, Contacts, Work Orders) and Kafka topics.
API & Middleware Utilization:
Implement Salesforce Pub/Sub API (gRPC-based) or middleware like MuleSoft to bridge Kafka brokers with Salesforce.
Custom Apex & Lightning Development:
Write Apex triggers, LWC (Lightning Web Components),
and Flows to publish or consume event messages inside Service Cloud.
Service Cloud Core Skills
Case Management:
Customizing cases, entitlements, SLAs, and knowledge bases.
Routing & Console:
Configuring Omni-Channel, skill-based routing, and the Service Console workspace.
Automation:
Building complex Salesforce Flows, Apex triggers, and custom LWC (Lightning Web Components).
Integration Experience
API Development:
Connecting external systems using REST and SOAP APIs.
Telephony & Chat:
Implementing CTI (Computer Telephony Integration) and third-party chat tools like AWS.
Real-Time Data:
Using Platform Events and middleware to exchange live data securely.
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