Take on a leadership role as the Director of Global Fraud Operations at Scotiabank, focusing on production support and resilience in fraud technology services. Ensure operational excellence across diverse platforms.
In this strategic role, you will lead over 25 specialists across various global locations including Toronto, Bogotá, Bangalore, and Chennai. Your responsibilities encompass enhancing fraud technology reliability, managing operational risk, and strategic vendor relationships while ensuring service continuity and performance.
Key Responsibilities:
• Develop operational strategies for expanding global support
• Lead incident and problem management disciplines
• Establish and monitor reliability metrics and objectives




• Drive capacity planning and performance optimization
• Manage relationships with enterprise support teams
Requirements:
• 10+ years of technology leadership experience in operations
• 5+ years managing multidisciplinary operational teams
• Comprehensive knowledge of IT Service Management
• Cloud experience with Google Cloud or Azure
• Proven expertise in crisis management and communication
Elevate the effectiveness of Scotiabank's fraud operations through your commitment to sustainability in production support and operational excellence.
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📌 Director, Global Fraud Operations Leadership Toronto (Canada)
🏢 Scotiabank
📍 Canada