Drive exceptional service delivery with Fujitsu as a Senior Service Delivery Manager in Toronto. Oversee managed IT services, enhance customer experience, and achieve operational excellence across multiple locations.
As a Senior Service Delivery Manager, you'll lead the delivery of Infrastructure, End User Compute, and Service Desk operations. Your expertise in ITIL service management and financial performance will guide global delivery teams toward continuous improvement and customer satisfaction. This role demands solid leadership and a focus on measurable outcomes.
Key Responsibilities:
• Lead end-to-end managed IT service delivery
• Ensure SLAs, XLAs, and KPIs are met consistently
• Handle major incidents and service recovery activities




• Foster solid customer relationships and conduct reviews
• Champion continuous service improvement initiatives
Requirements:
• Bachelor's degree in IT, Computer Science, or related field
• 12+ years in IT Managed Services experience
• 5+ years in Service Delivery or IT Leadership roles
• Solid knowledge of Cloud Platforms (Azure, AWS, M365)
• Proven experience with global delivery teams
Utilize your IT service management expertise to enhance Fujitsu’s capabilities in Toronto.
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📌 Service Delivery Manager At Fujitsu Toronto (Canada)
🏢 Fujitsu
📍 Canada