Join Service BC as a Senior Customer Service Representative in Dawson Creek, where you will deliver impactful service experiences to the community. Engage with citizens through various programs both in-person and through virtual platforms.
As a Senior Customer Service Representative, your full-time, in office role will be centered around providing exceptional service to diverse clients. You will be the frontline contact for inquiries and ensure that service delivery reflects the core values of Service BC. By promoting an inclusive and responsive approach to service, you play an essential part in connecting residents with government resources.
Key Responsibilities:
• Provide direct service through in-person and phone communication
• Manage conflicts and de-escalate emotional situations




• Support a wide range of customer inquiries
• Ensure accurate record-keeping and utilize digital tools
• Maintain service standards in compliance with policies
Requirements:
• Grade 12 certification or equivalent
• Experience in high-pressure customer-facing roles
• Solid skills in data entry and office software
• Leadership experience in service settings preferred
• Experience with financial transaction processes
Bring your expertise in customer service to make a meaningful difference in the Dawson Creek community.
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📌 Dawson Creek Senior Customer Service Role (Canada)
🏢 British Columbia Public Service Careers
📍 Canada