Talent Acquisition Specialist with in US IT | Sourcing & Hiring
Job Overview
We are looking for an experienced UI/UX Manager – Conversation Design Consultant to lead the design of AI-driven conversational experiences across chat and voice platforms. This role focuses on creating intuitive, human-like, and customer-centric conversational journeys by combining UX design, storytelling, and data-driven insights.
Key Responsibilities
Design end-to-end conversational experiences for chatbots and voice bots
Create conversation scripts, dialog flows, and bot responses aligned with brand voice
Develop user personas, journey maps, and scenario-based conversations
Analyze customer interaction patterns to improve engagement and usability
Apply UI/UX principles to conversational interfaces across multiple channels
Collaborate with Product, Engineering, QA, and Operations teams for delivery
Create UX artifacts such as flow diagrams, mockups, and documentation
Test and refine conversations based on user feedback and performance insights
Required Qualifications
5+ years of experience in UX design, user research, or customer experience design
2+ years of experience in conversation design, copywriting, linguistic analysis, or content design
Robust understanding of chatbots, voice interfaces, and conversational AI platforms
Excellent creative writing and storytelling skills
Ability to explain design decisions and collaborate with cross-functional teams
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
J-18808-Ljbffr
📌 Ui/ux Manager Toronto
🏢 Aptino
📍 Toronto
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