Drive AI technology solutions as a WFM AI Capabilities Manager in Toronto, Ontario. Focus on AWS-based integrations to shape the future of Workforce Management efficiencies.
As a Manager focusing on AI capabilities within Workforce Management, you will lead the integration of cutting-edge AWS solutions and foster operational enhancements. This role will require hands-on experience in cloud technology and expert knowledge in system architecture to ensure solutions align with strategic business priorities and operational needs.
Key Responsibilities:
• Lead AWS AI-enabled capability integration into WFM
• Ensure reliability and scalability of integration solutions
• Collaborate with HR and operations for project alignment




• Identify operational prospects through AI adoption
• Provide leadership and best practices across teams
Requirements:
• Minimum 5 years of experience in relevant fields
• Background in AWS AI and cloud integrations
• Familiarity with WFM platforms like Amazon Connect
• Knowledge of data tools and system architecture
• Expertise in contact centre operational processes
Your technical acumen and leadership can redefine WFM processes using AI in our Toronto hub.
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📌 Wfm Ai Capabilities Manager Toronto (Canada)
🏢 TD
📍 Canada