Enhance customer satisfaction as a Customer Experience Specialist at Clarius. This hybrid role involves managing renewals and delivering real value to our members globally.

At Clarius, you will report to the Manager of Customer Experience and focus on all Clarius membership renewals. This role demands 3+ years in customer success or SaaS account management, where you'll own renewal processes, interact with high-value clients, and create upsell opportunities alongside sales. You'll advocate for process improvements and enhance retention metrics to maintain high support and membership rates.

Key Responsibilities:



• Own the renewal process from start to finish • Manage renewal conversations with customers and partners • Process customer quotes using Salesforce • Collaborate with Sales for goal alignment and upselling • Work with Finance for effective quote management

Requirements: • 3+ years in a SaaS customer-focused role • Comfortable communicating at all levels • Solid cross-functional collaboration skills • Quick learner in a dynamic setting • Detail-oriented with a focus on processes

Bring your customer-driven focus and thriving attitude to strengthen member relationships at Clarius. #J-18808-Ljbffr

📌 Clarius Customer Experience Specialist Winnipeg
🏢 Clarius Mobile Health
📍 Winnipeg