Step into the Retail Customer Service Lead role at PetSmart, where outstanding service is our mission. Oversee store operations, develop associates, and enrich pet parent experiences in this essential position.
In the role of Retail Customer Service Lead, you will enhance the overall shopping experience for pet parents while supervising daily store operations. Responsibilities include supporting marketing efforts, maintaining store cleanliness, and leading a team of associates through training and development. Your leadership will directly impact customer satisfaction and store performance.
Key Responsibilities:
• Lead by example in customer service
• Oversee training and engagement of associates
• Manage promotional events and partnership initiatives




• Maintain operational standards and store safety
• Ensure a welcoming environment for pets and customers
Requirements:
• At least 2 years of retail experience required
• Leadership experience is advantageous
• Must be available for full-time hours including nights
• Proficiency in computer applications
• Excellent verbal and written communication skills
Make a difference in the lives of pets and their owners at PetSmart, applying your leadership skills in a supportive setting.
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📌 Retail Customer Service Lead Role (Kelowna)
🏢 PetSmart Store Support Group
📍 Kelowna