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Sky Systems, Inc. (SkySys) provided pay range

This range is provided by Sky Systems, Inc. (SkySys). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$32.00/yr - $35.00/yr

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Talent Acquisition || Head Hunter || Technical Recruiter

Role Overview

The L1 + AV Technician will provide dispatch support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.

Key Responsibilities

- Provide L1 Audio-Visual (AV) support for conference rooms (device checks, resets, room readiness).
- Troubleshoot desktops and laptops (break/fix, replacements, warranty coordination).
- Support Microsoft Teams Rooms (MTR) and managed meeting room devices.
- Perform basic network and infrastructure checks (LAN ports, cabling, patch panels, power verification).
- Assist with printers (toner replacement, basic hardware issues).
- Provide smart-hands support under guidance from central IT.
- Coordinate with remote IT teams and third‑party vendors when required.
- Support hardware from Microsoft,



Lenovo, HP, Dell, and Apple.
- Maintain clear communication and follow SOPs, ticketing, and escalation processes.
- Be available for dispatch response within 4–8 business hours.
- Ability to perform physical tasks including lifting equipment and working at height (ladder/lift).

Must-Have Qualifications

- 2–4 years of experience in IT and AV support.
- Hands‑on experience with AV hardware and meeting room technologies.
- Basic understanding of networking & TCP/IP.
- Experience with Extron, Crestron, Crestron Fusion, and managed Teams Room devices.
- Ability to explain and troubleshoot different connection types (home/corporate).
- Strong customer service, communication, and documentation skills.
- CompTIA A+ certification (required for dispatch).

Good-to-Have Skills

- Experience with ITSM tools (ServiceNow, Jira).
- Exposure to AV-over‑IP environments.
- OEM or vendor certifications.
- Prior experience in enterprise onsite environments.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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📌 AV Technician/IT Support (Dispatch) (Quebec City)
🏢 Sky Systems, Inc. (SkySys)
📍 Quebec City