Drive fraud prevention efforts as an Associate Business Systems Analyst with CIBC in Toronto. You will investigate transactions and ensure robust customer service in this pivotal role.
CIBC is looking for an Associate Business Systems Analyst to join their Fraud Contact Centre team. In this essential position, you’ll analyze account transactions for suspicious activity and act to prevent fraud. Experience in reconciliation and reporting through SharePoint will greatly perk your efficacy in this role, as you continually maintain records and provide exceptional customer service.
Key Responsibilities:
• Investigate transaction alerts for potential fraudulent activities
• Engage with clients to address concerns efficiently




• Document resolutions and update databases accurately
• Collaborate with partners to resolve fraud inquiries
• Maintain organized reports and documentation consistently
Requirements:
• Proficiency in Microsoft Excel and SharePoint
• Ability to analyze fraud-related data accurately
• Robust communication skills in sensitive situations
• Experience with chargeback processes beneficial
• Dedication to CIBC's values of trust and accountability
Make your mark as a critical player in fraud management and client engagement at CIBC.
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📌 Fraud Analyst At Cibc Toronto (Canada)
🏢 CIBC
📍 Canada