Elevate customer service leadership at Porter Airlines in Montréal, overseeing daily operations for the CSR team. Guide, coach, and ensure exceptional travel experiences aligned with safety standards.
As the Lead Customer Service Representative, you will play a critical role in monitoring and enhancing the CSR's daily performance. You will collaborate with multiple stakeholders to ensure smooth operations while coaching team members on delivering top-notch service. Your leadership will help foster a high-performance culture focused on customer satisfaction and operational safety.
Key Responsibilities:
• Oversee daily CSR operations and performance • Coordinate aircraft movements and passenger assistance • Manage resource deployment and team development • Promote safety protocols and compliance standards • Address customer inquiries and operational issues
Requirements: • Minimum 2 years in airport operations • Proficient in Navitaire/Go Now, Google Applications • Bilingual in English and French • Robust verbal and written communication skills • Dependable with a adaptable schedule
Lead the CSR team to provide outstanding services and support operational excellence at Porter Airlines in Montréal. #J-18808-Ljbffr
📌 Lead Customer Service Role At Porter Airlines Winnipeg
🏢 Porter Airlines
📍 Winnipeg
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