Elevate customer relationships as a Customer Success Executive with SPS Commerce in Toronto. Utilize your expertise to foster growth and implementation of cloud solutions and enhance value for clients.
As a critical strategic consultant, you will lead account teams in maintaining long-term partnerships. A focus will be on understanding customer needs, leveraging SPS products to address business goals, and maximizing customer lifetime value. Your role involves driving change management within client organizations and ensuring timely service delivery to enhance client satisfaction.
Key Responsibilities:
• Develop current executive-level relationships for strategic discussions • Monitor onboarding and adoption of trading partners • Ensure timely product delivery and gather feedback • Manage a portfolio of up to 15 diverse accounts • Advocate for best practices in alignment with SPS goals
Requirements: • 10+ years in account management within retail • Proven success at executive interface levels • Solid organizational and communication skills • Capable of informal coaching across teams • Excellent planning and project management skills
Leverage your expertise to drive client success and influence the strategic direction at SPS Commerce. #J-18808-Ljbffr