Elevate client experience with National Bank as a Senior Director in Edmonton, Alberta. This role blends strategic leadership, team development, and commercial support aimed at Commercial Banking clients.
As the Senior Director for Client Experience & Commercial Support, you will be responsible for leading a skilled team of Account Representatives dedicated to enhancing client satisfaction. Your strategic leadership will evolve operational practices while ensuring alignment across regions. Collaborate with frontline teams and regional leaders to create seamless processes and cultivate an cutting-edge, client-focused setting.
Key Responsibilities:
• Lead and develop Account Representatives for exceptional client service
• Evolve capabilities and enhance operational practices for clients




• Coach frontline leaders on talent development and engagement
• Ensure accountability for team performance and client satisfaction
• Drive the evolution of the support model for Commercial Banking clients
Requirements:
• Bachelor’s degree in a relevant field or equivalent experience
• Significant experience managing teams and stakeholders
• Robust understanding of Commercial Banking operations
• Expertise in performance management and operational efficiency
• Proven communication and collaboration skills
Harness your leadership expertise to transform client experiences at National Bank.
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📌 Director Of Client Experience In Edmonton
🏢 Banque Nationale du Canada
📍 Edmonton