Shape IT services at Amica Support Office as an IT Service Management Analyst. This full time contract role focuses on ServiceNow platform administration and improving customer satisfaction.
Located in downtown Toronto, Amica is seeking an experienced IT Service Management Lead/Analyst. Your expertise in ServiceNow will be crucial for managing upgrades, application support, and governance over IT operations. This position demands attention to detail and a commitment to continuous service improvement.
Key Responsibilities:
• Administer and develop the ServiceNow platform
• Manage all ServiceNow requests and incidents
• Perform enhancements for better user experience
• Lead governance for IT Service Management processes
• Conduct analysis for continuous service improvement
Requirements:
• Bachelor's degree in information systems or related field
• Minimum 3 years ServiceNow administration experience
• ITIL foundations V3 certification required
• Robust communication and problem-solving skills
• Experience with IT service management disciplines
Develop your ITSM career at Amica, where your expertise can drive significant improvements.
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📌 It Service Management Analyst At Amica Toronto
🏢 Amica Senior Lifestyles
📍 Toronto