Lead Minnesota's Unemployment Insurance Program as a full time Manager based in St. Paul. Oversee operations and improve customer service interactions in this telework eligible position.

The Unemployment Insurance Program Manager plays a pivotal role at the Department of Employment and Economic Development, guiding supervisors in delivering top-notch customer support. With four years of supervisory experience in an unemployment program, you will collaborate with program leaders, establish objectives, and oversee staff performance to enhance service quality.

Key Responsibilities:



• Monitor customer service interactions for quality assurance • Set goals and priorities in collaboration with program leadership • Implement performance measurement and feedback systems • Improve business processes for efficiency at the call center • Plan and manage staffing needs across the program

Requirements: • Four years of supervisory experience in unemployment programs • Experience in a large union call center workplace • Proven skills in team management and operations • Ability to develop training for recent hires • Strong communication for translating complex policies

Utilize your leadership and operational skills to enhance Minnesota's unemployment services and support Minnesota's workforce. #J-18808-Ljbffr

📌 Unemployment Insurance Program Manager St Paul Winnipeg
🏢 Minnesota Direct Care and Treatment
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