Elevate your career at FCC as a Customer Service Centre Specialist. Combine your lending expertise with coaching skills to improve the customer journey in a hybrid setting.
As a Customer Service Centre Specialist, you will play a key role in enhancing the capabilities of FCC's team. With a bachelor’s degree and a proven history in lending or customer service, you’ll provide essential guidance on policies and drive quality improvements. Your leadership in training and compliance will help achieve outstanding outcomes for our customers in the agriculture sector.
Key Responsibilities: • Deliver guidance on lending policies and practices • Develop and coach employees through training • Monitor call quality for customer satisfaction • Lead continuous improvement initiatives • Collaborate with partners to further Customer Centre goals
Requirements: • Bachelor’s degree in a relevant discipline • Minimum three years in financial services • Robust lending knowledge and administrative skills • Proven mentoring and development experience • Effective communication and relationship-building abilities
Leverage your expertise to support FCC’s vital role in Canadian agriculture. #J-18808-Ljbffr
📌 Expert Customer Service Specialist Fcc Winnipeg
🏢 FCC / FAC
📍 Winnipeg
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