Join Toyota Financial Services as a Bilingual Senior Customer Accounts Specialist. Leverage your expertise in customer accounts and collections in a cooperative hybrid setting.
In this full time permanent role based in Markham, Ontario, you will manage high-risk accounts and ensure effective communication with customers. Your experience in automotive finance will be vital as you negotiate payment arrangements and reduce delinquencies. You'll work efficiently on assigned portfolios and contribute to team performance goals.
Key Responsibilities:
• Manage complex delinquent accounts including fraud and bankruptcies
• Handle inbound and outbound calls to negotiate payment terms
• Ensure follow-ups and account maintenance are performed consistently




• Document collection activities accurately within company systems
• Collaborate with dealers and legal entities to resolve issues
Requirements:
• Bilingual in English and French preferred
• 3+ years of relevant automotive finance experience
• Solid negotiation and communication skills
• Problem-solving mindset with risk assessment abilities
• Proficient in Microsoft Office and CRM systems
Elevate customer experiences through your negotiation, decision-making, and problem-solving skills at Toyota Financial Services.
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📌 Bilingual Senior Accounts Specialist At Toyota Markham
🏢 Toyota Credit Canada
📍 Markham