Shape service management strategies as a Senior Service Management Analyst at Payments Canada, enjoying a versatile hybrid workplace. Your ITIL expertise will be crucial in maintaining compliance and driving improvements.

In this key role, you will report to the Manager of ITSM Practices and focus on implementing ITIL processes while governing service management initiatives. Your contributions will encompass planning, budgeting, and developing effective training strategies to enhance service management across the organization.

Key Responsibilities: • Drive development of a multi-year Service Management roadmap • Participate in cross-departmental planning activities • Facilitate reviews of service procedures with stakeholders • Represent ITSM Practices in industry groups • Establish a training plan for service management procedures

Requirements: • Post-secondary qualification in Information Systems or Business • Five years’ experience in service management, encompassing ITIL • Certified in ITIL methodology • Experience with BPMN 2.0 is a plus • Excellent analytical and customer service skills

Utilize your ITIL knowledge to lead service excellence at Payments Canada. #J-18808-Ljbffr

📌 Itil Focused Senior Service Management Analyst Toronto (Canada)
🏢 Payments Canada
📍 Canada