Drive exceptional client partnerships as a Remote Senior Customer Success Manager with PointClickCare. Lead strategic guidance for enterprise accounts, ensuring maximum value from creative solutions.
As a Senior Customer Success Manager, you will collaborate closely with C-level executives, leveraging your business consulting expertise in the healthcare sector. Your role includes executing customer success plans and acting as a trusted advisor, all while working remotely and traveling to client locations as needed.
Key Responsibilities:
• Deliver joint customer success plans to enhance client relationships • Act as a trusted advisor to executive leadership teams • Implement PointClickCare's customer success methodology • Provide early warning and churn mitigation strategies • Handle escalations and develop save plans for at-risk accounts
Requirements: • Passion for impacting the post-acute care market • Experience in customer-facing roles in SaaS tech • Background in Healthcare Sales or Account Management • Proven ability to sustain and grow client relationships • Exceptional communication and presentation skills
Enhance impactful healthcare solutions through strategic partnership and engagement in your role at PointClickCare. #J-18808-Ljbffr