Be a pivotal part of Everforth Apex as a Technical Account Manager located in Toronto. This role emphasizes managing enterprise retail operations and demands expertise in APIs and SAS solutions.
As a Technical Account Manager, you will oversee operational health for a portfolio of enterprise retailers. Your responsibilities will include performance monitoring, troubleshooting, and developing strategies for root cause resolution. You will bridge the gap between R&D;, account teams, and technical stakeholders to enhance product outcomes effectively.
Key Responsibilities:
• Own end-to-end technical health for enterprise retail partners
• Investigate and resolve technical issues effectively
• Develop expertise in Instacart's products and systems
• Serve as liaison between R&D;, solution architecture,



and client teams
• Build dashboards to provide actionable insights to teams
Requirements:
• 5+ years in account management or similar technical role
• Robust background in REST APIs and integration architecture
• Proficient in observability tools for monitoring
• Demonstrated experience troubleshooting across systems
• Excellent communication of technical issues to wide-ranging audiences
Enhance enterprise retail experiences through technical expertise and problem resolution as a Technical Account Manager with Everforth Apex.
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📌 Technical Account Manager In Toronto
🏢 Apex Systems
📍 Toronto