Director, Clinical Recruitment and Retention Toronto / Greater Toronto Area

$110k to $130k plus advantages

MPA are retained by a Toronto based CRO to recruit for a Director, Clinical Recruitment and Retention. The CRO runs early-phase studies, bioequivalence testing, validates new drugs and provides regulatory support for pharmaceutical companies.

This role oversees all participant recruitment and pre-screening operations for clinical research studies, including BE and Phase I trials. It develops and executes recruitment strategies, ensures enrolment objectives are achieved, and provides leadership to the Toronto Clinical Recruitment team.

Responsibilities

Lead the Clinical Research team to achieve study objectives while ensuring compliance with study protocols, BPSI SOPs, GCP, regulatory requirements, and timelines.

Establish, monitor, and report on KPIs and performance metrics to drive operational excellence and stakeholder transparency.

Develop and execute participant recruitment and engagement strategies to maximize enrolment, reduce screen failures and no-shows, and maintain a healthy participant database.

Collaborate with Marketing to optimize participant acquisition through digital, social, and traditional marketing channels.

Develop recruitment strategies for specialized patient populations based on study requirements.

Contribute to the development and review of study protocols, SOPs, quality systems, internal procedures, and participant compensation models.

Conduct protocol feasibility assessments and provide operational input on study design, recruitment, inclusion/exclusion criteria, laboratory requirements, and compensation.

Optimize clinic resources, scheduling,



and enrolment planning to support efficient study execution.

Support strategic initiatives, partnerships, and process improvements that enhance productivity, scalability, and cost-effectiveness.

Evaluate and implement digital solutions to improve participant engagement, operational efficiency, and stakeholder visibility.

Achieve departmental Objectives and Key Results (OKRs) established by Executive Management.

Prepare and present strategic plans, performance metrics, and operational updates to internal stakeholders, clients, and sponsors.

Provide leadership and oversight of Call Centre operations, including workforce planning, performance management, service quality, and recruitment support.

Communicate recruitment risks, enrolment challenges, and timeline deviations proactively to mitigate study impacts.

Oversee Clinical Recruiters and Clinical Recruitment Coordinators, ensuring accurate documentation, data management, participant scheduling, and compliance with study requirements.

Develop and manage study-specific recruitment plans that balance participant safety, clinic capacity, staffing, timelines, and budget considerations.

Qualifications

Knowledge of Good Clinical Practice.

Able to work in research setting and aware of the confidentiality that is required in research.

At least 4+ years’ experience in clinical research or related field.

Computer literacy: MS Office, good communication skills, problem solving, organizational and leadership skills.

Relevant previous Management and training experience required.

If this opportunity sounds of interest, please reach out to [email protected] for more information.

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📌 Director Clinical Recruitment and Retention (Toronto)
🏢 MPA Recruitment
📍 Toronto