Shape the future of client success with Rocket Software as a Renewals Account Executive. Drive renewal rates and foster solid client relationships in this key role.
As a Renewals Account Executive, your focus will be on managing relationships with Rocket's clients and partners. You'll work to minimize cancellations while maximizing renewal revenue, ensuring clients understand the value of support services. This role requires proactive outreach and effective communication to drive upsell prospects and maintain satisfaction.
Key Responsibilities:
• Build long-term relationships with key customers
• Educate clients on support value and negotiate renewals
• Collaborate with Sales Account Executives on renewal strategies
• Identify upsell and cross-sell opportunities
• Monitor and report on renewal metrics for success
Requirements:
• 5+ years business experience, 2+ years in customer management
• Solid verbal and written communication skills
• Familiarity with Salesforce.com or similar systems
• Ability to influence and negotiate effectively
• Resilience in face of obstacles and rejections
Utilize your customer relationship skills to enhance retention and drive growth at Rocket Software.
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