Job Title: IT Support Analyst – Systems & Compliance / IT Infrastructure & Operations Lead (ODC)

The IT Infrastructure & Operations Lead is responsible for managing and governing the operational, security, compliance, and infrastructure activities at Calgary .The role ensures adherence to organizational and client security requirements, infrastructure reliability, audit readiness, technology refresh initiatives, and overall operational excellence.

Required Skills
IT Infrastructure Operations
Windows Server Administration
Information Security & Compliance
VAPT Remediation Management
Audit Management (ISO 27001, Client Audits, KPMG Audits)
VMware & Hyper-V Platforms
Business Continuity & Disaster Recovery Testing
Asset Lifecycle Management
Budget Planning & Procurement Coordination
Project & Program Management

Preferred Experience




8+ years of experience in IT Infrastructure, Security Operations, or Data Center Operations.
Experience managing client-facing Offshore Development Centers (ODCs).
Exposure to enterprise security platforms, compliance frameworks, and large-scale infrastructure settings.
Proven experience supporting internal and external audits.

Key Success Metrics
100% Patch Compliance
Timely Closure of Security Vulnerabilities
Successful Audit Outcomes
Infrastructure Availability & Stability
Completion of Planned Technology Transformations
Compliance with Client and Organizational Security Requirements
On-Time Delivery of Governance Reviews and Reports
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📌 It Support Analyst – Systems & Compliance / It Infrastructure & Operations Lead Odc Calgary
🏢 Spruce InfoTech
📍 Calgary