Lead customer operations at NCR Voyix in Quebec, Canada. As a Customer Operations Leader, you will ensure effective delivery execution and build strategic relationships for optimal service.
This high-visibility role involves overseeing end-to-end delivery for strategic customer accounts. You will act as the primary liaison, collaborating with multiple teams to deliver products and services that exceed customer expectations. This position requires expertise in operational excellence, customer engagement, and multi-country leadership to drive growth.
Key Responsibilities:
• Ensure successful product and service delivery for customer accounts • Build robust relationships with customer leadership and internal teams • Provide operational leadership and industry expertise • Schedule regular meetings to assess service quality and address issues • Monitor performance metrics and develop action plans
Requirements: • 5+ years in operations leading multi-location teams • Understanding of Software and Hardware solutions in retail • Robust leadership and organizational skills • Experience in contract negotiation • Bachelor's degree in technical discipline preferred
Elevate customer partnerships and operational success with your leadership expertise at NCR Voyix. #J-18808-Ljbffr