Enhance quality standards as a Quality Assurance Specialist with Boldr. This role focuses on client satisfaction through audits and detailed reporting in a energetic, global team.
As a Quality Assurance Specialist, you will offer key support to strategic business units while ensuring quality and compliance with client expectations. Your responsibilities include conducting daily audits of team interactions, documenting findings, and delivering analytics to optimize performance. Your engagement will be vital in upholding the high standards that Boldr is known for.
Key Responsibilities:
• Perform QA assessments on customer email interactions • Conduct regular audits against Boldr's quality standards • Document findings consistently in QA forms • Track and address QA issues to meet standards • Provide feedback for continuous improvement initiatives
Requirements: • 3+ years in QA, ideally from a BPO/customer support • Proficient in CRMs like Zendesk and Salesforce • Robust analytical and communication skills • Detail-oriented with a focus on accuracy • Excellent spoken and written English proficiency
Deliver exceptional quality assurance for client satisfaction as part of Boldr's impactful team. #J-18808-Ljbffr