Become a Technical Support Specialist at Solink, based in Ontario. This hybrid opportunity allows you to troubleshoot and support customers with evolving video security solutions.
In this full-time role, you will be integral to solving complex technical issues for clients, enhancing their experience with Solink's hardware and software. Your ability to communicate effectively and think critically will be essential as you work with diverse teams to support customer needs. This position offers a chance to significantly contribute to operational success.
Key Responsibilities:
• Deliver technical support across phone, chat, and ticketing
• Assist technicians during hardware setup and troubleshooting




• Communicate with installation providers to resolve challenges
• Diagnose and escalate complex technical issues as needed
• Record customer interactions in Jira or other systems
Requirements:
• Robust technical aptitude in hardware/software troubleshooting
• Excellent communication and critical thinking skills
• Flexibility for various work shifts, including holidays
• Background in IT or networking preferred
• Bilingual candidates are encouraged to apply
Enhance customer satisfaction through your expertise at Solink.
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📌 Solink Technical Support Specialist (Ottawa)
🏢 Solink
📍 Ottawa