Lead and scale the regional Customer Success organization. Build and execute the customer success strategy aligned with Sales, Product, Support, and Marketing. Ensure customers achieve measurable business outcomes through adoption and success planning. Personally engage with executive sponsors on strategic accounts and renewal opportunities. Lead, coach, and develop a team of Customer Success Managers focused on delivering exceptional outcomes. Collaborate with EMEA Customer Success leadership to define and implement best practices worldwide. Drive renewals in collaboration with Sales and identify upsell opportunities through strong customer relationships. Requirements

10+ years of experience in Customer Success or Account Management within enterprise software, with at least 5 years in a leadership role. Strong commercial acumen with deep experience supporting strategic renewals and long-term customer retention. Robust analytical mindset with the ability to use data to drive decisions. Experience leading organizational change and building scalable customer programs. Exceptional communication, interpersonal, and organizational skills.



Experience working across multiple global regions and collaborating with distributed teams. Willingness to travel approximately 10–15%. Core Competencies

Demonstrates expertise in leading Customer Success organizations, developing customer success strategies, and driving measurable business outcomes through effective team management and collaboration across global regions. Highest-signal resume keywords

Customer Success Leadership Strategic Account Management Data-Driven Decision Making Organizational Change Management Commercial Acumen ATS Optimization Keywords

Hard Skills Hard Skills

Customer Success Strategy Enterprise Software Experience Renewal Management Upsell Opportunity Identification Customer Adoption Planning Soft Skills

Exceptional Communication Interpersonal Skills Organizational Skills Coaching and Development Industry Keywords

Customer Success Account Management Global Collaboration Strategic Renewals Customer Retention

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📌 Director, Customer Success - NAMER, APAC (Toronto)
🏢 Jobtailor
📍 Toronto