Shape the future of customer interactions with a prominent role as an IVR and Contact Centre Solution Architect in Toronto. Specializing in Salesforce Service Cloud Voice and Amazon Connect, you will drive cutting-edge solutions in a hybrid work workplace.
We are seeking an experienced Solution Architect who understands contact centre architecture and IVR systems deeply. Your expertise in telephony, ACD, and omnichannel services will enable you to design seamless customer experiences. Proficiency in integration methods using MuleSoft and conversational AI technologies will be vital for your success.
Key Responsibilities:
• Design scalable IVR and contact centre solutions
• Lead workshops to define call flow logic




• Architect integrations with CRM and legacy systems
• Ensure compliance with integration security standards
• Analyze and improve contact centre performance metrics
Requirements:
• Solid experience with Salesforce Service Cloud Voice
• Hands-on knowledge of Amazon Connect
• Proficiency in MuleSoft API connectivity
• Expertise in conversational AI technologies
• Proven track record in contact centre modernization
Elevate customer interactions by leveraging your architectural expertise in IVR and contact centre solutions.
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📌 Hybrid Ivr And Contact Centre Architect Toronto
🏢 Zodiac Solutions
📍 Toronto