Amica Support Office seeks an IT Service Management Lead to oversee ServiceNow administration and governance in a full time contract role. Join a energetic team focused on continuous improvement and customer satisfaction.

This full-time contract position is vital for the busy IT department in downtown Toronto. The successful candidate will lead ServiceNow operations, manage incidents, and enhance user experiences through detailed analysis and proactive changes. Candidates should possess a strong technical background, particularly in ITSM disciplines and ServiceNow administration.

Key Responsibilities: • Administer and develop the ServiceNow platform • Lead ITSM operational governance and continuous improvements • Manage incidents, requests,



and change processes • Oversee ServiceNow upgrades and maintain compliance • Create reports and dashboards for effective monitoring

Requirements: • Bachelors degree in information systems or related field • Minimum 3 years experience with ServiceNow administration • ITIL foundations V3 certification required • Solid communication and problem-solving skills • Proven project management experience in IT environments

Drive improvements in IT service delivery and enhance system functionality in this critical role at Amica. J-18808-Ljbffr

📌 It Service Management Lead At Amica Toronto
🏢 Amica Senior Lifestyles
📍 Toronto