Join the National Defence as a Team Lead in the Defence Community Support and Resource Centre, focusing on Response and Support Coordination. Lead a dedicated team committed to trauma-informed and compassionate client support.
As a Team Lead, you will supervise Case Coordinators tasked with providing comprehensive service coordination for Defence community members affected by misconduct. You will implement DCSRC’s policies while ensuring a client-centered approach. Your leadership will help improve program delivery for those in need of assistance across various critical situations.
Key Responsibilities:
• Supervise and mentor Case Coordinators in support tasks
• Ensure compliance with DCSRC guidelines during case management
• Foster client-centered and anti-oppressive service delivery




• Maintain relationships with community partners and clients
• Drive continuous improvement in service programs
Requirements:
• Bachelor’s degree in social work, psychology, or similar
• Two years of experience supporting trauma-affected individuals
• Experience supervising in service delivery environments
• Understanding of trauma-related coping strategies
• Ability to handle high-pressure situations effectively
Enhance service delivery and provide essential leadership within the National Defence community.
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📌 Team Lead for Support Coordination Services (Ottawa)
🏢 Employment and Social Development Canada
📍 Ottawa