Drive customer satisfaction as a Technical Customer Support Specialist at Ribbon. You will solve problems and provide hands-on support for our AI hiring platform.
This role is designed for someone passionate about enhancing customer success through technical expertise. As a Specialist, you’ll work closely with Customer Success, Product, and Engineering teams to resolve issues swiftly. The job involves troubleshooting, creating documentation, and gathering feedback to improve the platform experience for teams and candidates.
Key Responsibilities:
• Troubleshoot and resolve customer and candidate issues
• Collaborate with Engineering and Product teams for solutions
• Assist in onboarding and customer configuration of the platform




• Document support processes and FAQs for internal use
• Share product improvement suggestions based on user feedback
Requirements:
• 1-3 years in a technical or customer support capacity
• Proven problem-solving skills in software and integrations
• Excellent written and verbal communication skills
• Solid organizational skills for managing multiple requests
• Familiarity with HR tech tools or APIs is advantageous
Empower customers by turning challenges into seamless solutions as a Technical Specialist at Ribbon.
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📌 Technical Customer Support Specialist Role (Toronto)
🏢 Ribbon
📍 Toronto