Work Term: Permanent Work Language: French Hours: 37.5 hours per week Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year Experience: 2 years to less than 3 years or equivalent experience Tasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents Supervision No supervision responsibility Certificates, licences, memberships, and courses Information Systems Professional (ISP)



Computer and technology knowledge iOS MAC Linux Unix Networking hardware Networking security Intranet Internet Desktop applications Security software Multimedia software Word processing software Presentation software Project management software Desktop publishing software Mac OS Zendesk TCP/IP Wireless networks Work conditions and physical capabilities Fast-paced environment Tight deadlines Repetitive tasks Sitting Bending, crouching, kneeling Personal suitability Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Organized Team player Ability to multitask Time management Honesty Screening questions Do you have experience working in this field? Employment terms options Flexible hours Day Workplace information Hybrid Health benefits Dental plan Disability benefits Health care plan Financial perks Group insurance benefits Life insurance Other benefits Learning/training paid by employer In office recreation and activities Other benefits Paid time off (volunteering or personal days) Team building opportunities Wellness program

📌 user support technician (Montreal)
🏢 Sociéte des arts technologiques
📍 Montreal