Drive exceptional client partnerships as a Remote Senior Customer Success Manager with Point Click Care. Lead strategic guidance for enterprise accounts, ensuring maximum value from cutting-edge solutions.

As a Senior Customer Success Manager, you will collaborate closely with C-level executives, leveraging your business consulting expertise in the healthcare sector. Your role includes executing customer success plans and acting as a trusted advisor, all while working remotely and traveling to client locations as needed.

Key Responsibilities:
Deliver joint customer success plans to enhance client relationships
Act as a trusted advisor to executive leadership teams
Implement Point Click Care's customer success methodology




Provide early warning and churn mitigation strategies
Handle escalations and develop save plans for at-risk accounts

Requirements:
Passion for impacting the post-acute care market
Experience in customer-facing roles in SaaS tech
Background in Healthcare Sales or Account Management
Proven ability to sustain and grow client relationships
Exceptional communication and presentation skills

Enhance impactful healthcare solutions through strategic partnership and engagement in your role at Point Click Care.
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📌 Remote Senior Customer Success Manager Calgary
🏢 PointClickCare
📍 Calgary