Engage in a hybrid ITSM Specialist role that focuses on enhancing IT service management processes. This contract provides prospects for growth with future onsite commitments.In this ITSM Specialist position, you will drive process activities and define standard practices across the ITSM landscape, including Change Management, Incident Management, and reporting. You’ll possess experience in setting up processes, employing service management tools, and developing reports to ensure high service standards. Your proactive approach will contribute to continuous improvement initiatives.Key Responsibilities:
Coordinate and execute all aspects of ITSM processes
Develop process reports for continuous improvement
Refine KPIs through strategic process adjustments
Utilize Remedy/eSMT or peer tools for effective management
Work with PowerBI for effective reporting and visualizationRequirements:
Proven expertise in deploying ITSM processes
Understanding of ITIL principles relevant to service management
Experience with Middleware Monitoring solutions like Dynatrace
Knowledge of IBM technologies and cloud systems
Ability to adapt to evolving onsite work requirementsApply your process optimization and ITSM expertise in this team-oriented hybrid setting.#J-18808-Ljbffr