About Four Seasons: Four Seasons is powered by our people.

We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: The vibrant new centrepiece of the city''s Golden Square Mile.

Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile.

Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy.

In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.

Assistant(e) responsable du spa Le Four Seasons Htel Montreal est la recherche d''une personne qui partage l''excellence et cherche crer une exprience mmorable pour nos employs et nos invits.

Nous recherchons une personne qui a une solide thique de travail, un haut niveau d''intgrit, un souci de qualit, une sensibilit culturelle et un sens du service client. propos de Four Seasons Htel Montral Situ au cur du Golden Square Mile de Montral, le Four Seasons Htel Montral offre bien plus quun simple sjour nous proposons une vritable exprience de vie luxueuse.

De la gastronomie de renomme mondiale au restaurant Marcus la dtente au spa Guerlain, class cinq toiles par Forbes, en passant par laccs exclusif Holt Renfrew Ogilvy, nous sommes un carrefour vibrant dlgance, dhospitalit et de culture. propos du rle: Lassistant(e) responsable du spa Guerlain fait partie de l''quipe de gestion et gre les activits quotidiennes du spa, du centre de remise en forme et du centre de bien-tre.

Ce que vous ferez: Participer la bonne gestion professionnelle des activits quotidiennes du dpartement du spa.

Grer les bonnes relations des membres du personnel et des collgues au sein du dpartement.

Participer la formation et au perfectionnement pour assurer le soin ultime de la clientle.

Accueillir tous les invits de lhtel et les invits des membres et les inscrire correctement.

Offrir les commodits et une visite des installations.

Offrir de laide pour lutilisation de lquipement, au besoin.

Vrifier que toute la facturation du service est effectue avec exactitude et ponctualit.

Agir comme lien avec le service de la rception pour veiller la bonne facturation. tre en mesure dencadrer les employs, de les conseiller et de leur imposer des mesures disciplinaires pour les motiver et veiller au respect des normes et procdures Four Seasons. valuer et recruter le personnel requis.

Tous les membres du personnel doivent avoir reu la formation adquate et disposer des comptences ncessaires avant de donner des soins ou des cours.

Grer toutes les interactions avec les membres/invits avec le plus grand degr dhospitalit et de professionnalisme, en accommodant les demandes spciales sil est possible de le faire.

Rsoudre les plaintes des clients; aider les clients face toute demande en lien avec les services du club ou de lhtel.

Effectuer dment toutes les rservations ncessaires relatives aux services et activits requis par le spa et le centre de conditionnement physique.

Utiliser comme il se doit le livre de rservation, les courriels, les messages vocaux et le systme des dfaillances comme modes de communication pour veiller la satisfaction des membres/invits lgard des services fournis dans la zone de conditionnement physique.

Aptitude donner les premiers soins ou la RCR, si ncessaire.

Veiller la conformit des listes de vrification quotidienne,



douverture/fermeture en faisant une ronde pour sassurer que toutes les zones du spa et du centre de conditionnement sont bien entretenues, bien approvisionnes et bien nettoyes, de manire vrifier que lquipement et les installations de conditionnement physique ont une prsentation de grande qualit et que toute rparation est effectue pour les invits et les membres de lhtel.

Aptitude suivre les procdures appropries de paie.

Sassurer que les procdures de scurit sont suivies et aviser la scurit en cas daccident ou de blessure.

Mettre les rglements du spa en application.

Manipuler, stocker et utiliser tous les produits chimiques adquatement et de faon scuritaire.

Grer dautres tches ou projets, quand la direction et le personnel de lhtel le jugent ncessaire.

Assister des formations et aider les autres dpartements, comme les vestiaires, et effectuer des exercices de groupe en fonction des besoins oprationnels.

Participer aux runions ncessaires, comme le club des oprations, le comit de scurit, de mme que la runion oprationnelle de 8h30 en labsence du chef de dpartement.

Ce que vous apportez: Bonne capacit de communication en franais, loral comme lcrit.

Un niveau avanc danglais est requis pour assurer des communications orales et crites avec les partenaires daffaires, les parties prenantes, les fournisseurs et une clientle majoritairement internationale.

Avoir une connaissance approfondie de la gestion de Spa, avoir un esprit cratif, des habilets pousses en marketing, communication et habilets holistiques; Comprhension approfondie de la gestion de budget dun spa ; Avoir une excellente rsistance au stress et le grer de manire positive et efficace ; tre laise dans un environnement cadence rapide ; Faire preuve dun trs bon esprit dquipe ; Intrt et aptitude offrir un service hors pair nos clients internes, externes et nos fournisseurs; Avoir une bonne locution, en franais et en anglais, et de bonnes comptences relationnelles pour correspondre aux attentes dune clientle haut de gamme ; Maintenir une apparence professionnelle et adopter un comportement empreint de maturit et dintgrit en tout temps, y compris hors de lhtel en visite daffaires. tre organis, minutieux et dbrouillard.

Bonne matrise de linformatique, notamment une connaissance fonctionnelle de MS Word, Excel et de Book4Time.

Avoir trois quatre ans dexprience auprs de la diversit des postes relatifs la gestion dun spa et dun centre de conditionnement physique et de bien -tre.

Un diplme universitaire prfrablement spcialis gestion des affaires constitue un atout, sans tre essentiel si les candidats disposent dexprience professionnelle pertinente en tant que thrapeutes ou esthticiens.

Ce que nous offrons: Couverture maladie complmentaire (dentaire, vision, assurance vie, mdicaments, etc.) Rabais au restaurant MARCUS et au spa Journes de reconnaissance (employ du mois, anniversaires, annes de service, etc.) Repas offerts sur place (Caf 1440) Rgime de retraite avec contribution de lemployeur Congs pays incluant 2 jours fris flottants par an Programme de formation et de dveloppement Programme de voyage pour employs incluant des nuites gratuites dans d''autres tablissements Four Seasons (selon anciennet et disponibilit) Et plus encore! ------------------------------------------------------------------------------------------------------------------- Assistant Spa Manager Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests.

We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.

About Four Seasons Htel Montreal: Located in the heart of Montreals Golden Square Mile,



Four Seasons Hotel Montreal offers more than just a stay we deliver a luxurious lifestyle experience.

From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture.

About the role: The Assistant Spa Manager forms part of the management team and manages the daily activities of the Guerlain Spa, Fitness and Wellness area.

What you will do: Oversees all aspects of the department including interviewing and training staff, monitoring the facilities with the assistance of Engineering and Housekeeping and coordinating daily schedules for the Guerlain spa operational and therapist teams; Assists in creating Guerlain spa menus, seasonal treatments and a tasteful environment.

Successful candidates will possess a robust awareness of current market trends and be able to sell spa retail in a creative and successful manner; Duties include but are not limited to treatment scheduling, monitoring treatment room utilization, monitoring and ordering operational supplies, communicating and prioritizing facility repairs with the Engineering team, ensuring the spa team is engaged, effectively communicating resort and corporate initiatives to the Guerlain spa team; Advocates on behalf of the Spa Department while building and maintaining strong working relationships with the other hotel department leadership teams; Extensive experience handling guest complaints including follow-up with the guest to ensure that the problem was resolved to their satisfaction.

The Spa Manager should also feel confident incoaching the involved staff to avoid future lapses in service; Heavily involved in creating a strong marketing brand and sales techniques that build and drive both resort guest capture as well as local business.

The successful candidate will possess a marketing skill set that includes a solid understanding of social media and the generation of seasonally appropriate content to drive business in both peak and low seasons; Execute any other designated task.

What you bring: Good communication skills in French, both spoken and written.

An advanced level of English is required to ensure oral and written communication with business partners, stakeholders, suppliers, and a predominantly international clientele.

Solid knowledge of Spa Management and have creativity and strong marketing, communication and holistic skills; Strong understanding of the financial budgeting and forecasting process for a spa business; Have a good resistance to stress and manage it positively and effectively; Be comfortable in a fast-paced environment; Excellent team management skills are required to engage and motivate a diverse and dynamic team; Demonstrate a very good team spirit; Interest and ability to provide outstanding service to our internal, external customers and our suppliers; Have an excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele; Maintain a professional appearance and behave in a mature manner and with integrity at all times, including outside the hotel while on business; Attention to detail and ability to multitask in a dynamic environment; Be organized, meticulous and resourceful; Demonstrate creativity and initiative; Strong computer skills, including a working knowledge of MS Word, Excel, and Book4Time; 3 to 4 years experience with diversity of Spa, Fitness and Wellness related management positions; College diploma preferably specializing in Business Management is encouraged, however, not essential if applicants have previous relevant work experience as therapist or esthetician.

What we offer: Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).

Discounts at MARCUS Restaurant and the Guerlain Spa.

Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).

Complimentary meals per shift at Caf 1440.

Employer-contributed retirement plan.

Paid vacation plus two additional floating holidays per year.

Strong training and development programs.

Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).

And more!

📌 Assistant(e) Responsable du Spa / Assistant Spa Manager (Montreal)
🏢 Four Seasons Hotels and Resorts
📍 Montreal