Position Details What you will do: Researching, resolving and responding as level two support for Travel Insurance agents in a call center workplace.

Assisting with policy interpretation, sales support you will also be responding to Individual Medical Underwriting referrals.

Upholding company standards of the department and regulatory bodies.

Responsible for providing technical and product support to CAA Associates and external partners in a timely and efficient manner, as well as ensuring you are exceeding customer service standards and Key Performance Indicator (KPI) goals of the department.

Resolve minor issues through changes, workarounds suggestions.

Escalate support for configuaration and/or system issues or for technical issues.

Who you are: Excellent verbal and written communication skills: * Advanced French and English * Post-secondary education completion, University degree an asset 2-4 years customer service experience, with exposure to call center environment an asset Insurance experience is an asset,



preferably Travel Medical Very good analytical skills and aptitude for problem solving Ability to navigate different computer systems Good working knowledge of Microsoft Office (in particular word and excel) Ability to multi-task Strong inter-personal skills, empathy, excellent attention to detail, team and customer service oriented.

Work capacity according to variable hours Hours of operation: Monday- Friday 8:00am - 8:00pm Saturday 9:00am - 5:00pm Would be required to work any shifts within our hours of operation.

Flexible Telework options if desired.

Telework upon hire: To work from home, an employee must comply with our telecommuting policies and procedures; have a minimum internet speed of 50 Mbps Office Location: Orion Travel Insurance: Positions are available at the following locations. QC: CAA Quebec Office, Rue Drummond Street, Montreal Quebec ON: CAA Thornhill Office, 60 Commerce Valley Drive, Thornhill Ontario

📌 Bilingual Customer Service Advisor (Montreal)
🏢 CAA Club Group
📍 Montreal