Description: Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would: Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed Collaborate with One TD partners to help all customers in a way that suit their needs best Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues Administer complex daily branch administrative duties Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly Job Requirements: Undergraduate degree and/or over 3 years of relevant work experience Sound knowledge of processes management, business and operational functions including banking solutions and concepts Proficiency in software tools including MS Office, and internet application Tactful and diplomatic communicator able to exchange ideas and information with customers,



partners and management in a concise and logical way A go-getter with strong organizational, planning and time management skills A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment Valuable communicator with go-getter attitude #LI-Retail#IN-Retail Who We Are: TD is one of the world''s leading global financial institutions and is the fifth largest bank in North America by branches/stores.

Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.

More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing.

Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information: Were delighted that youre considering building a career with TD.

Through regular development conversations, training programs, and a competitive benefits plan, were committed to providing the support our colleagues need to thrive both at work and at home.





Please be advised that this job opportunity is subject to provincial regulation for employment purposes.

It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development If youre interested in a specific career path or are looking to build certain skills, we want to help you succeed.

Youll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We''re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.

Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process Well reach out to candidates of interest to schedule an interview.

We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us.

Please let us know if youd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you! Language Requirement (Quebec only): *Remarque: tant donn que cet affichage concerne de futurs postes vacants et quil servira pourvoir de nombreux postes aux exigences comparables lavenir, nous invitons les candidats bilingues et francophones poser leur candidature.

Lorsquun poste sera pourvoir, une valuation des besoins en matire de langue sera effectue pour dterminer si la connaissance dune autre langue que le franais est exige.

📌 Manager, Customer Experience - Montreal Centre (Future Opportunities)
🏢 The Toronto-Dominion Bank (Canada)
📍 Montreal